Account Access FAQ

When is the last day that I can use ILWU-FSC FCU Online Banking?

Due to the merger, the last day that you will be able to access the ILWU-FSC FCU online banking is Friday, January 29, 2016. On Monday, February 1, 2016 you can enroll in ILWU Credit Union Online banking. Click here for more information about ILWU Credit Union Online Banking and to enroll.

How do I enroll in ILWU Credit Union Online Banking?

You can enroll in ILWU Credit Union Online Banking on or after February 1, 2016. You must have a valid email address and telephone number on file to enroll. Once you’ve entered some basic information in the online form, you will be sent a temporary password that will allow you to log into Online Banking. Click here to enroll online.

Once you’ve registered for Online Banking you can access your account using our mobile application by downloading our Mobile App available for Apple or Android phones by visiting the Apple store or Google Play Store. Your username and password for Mobile banking will be the same as your username and password for Online banking.

For help registering for Online Banking, please contact Member Services at 866.4ILWUCU (866.445.9828).

What can I do using ILWU Credit Union Mobile Banking?

You can access all of the same account information and make the same transactions in Mobile Banking as you can in online banking. To find out more about ILWU Credit Union online and mobile banking, please visit www.ilwucu.org and select the Account Access drop down menu.

Will I be able to see my account history once I’ve enrolled in Online Banking and Mobile Banking?

Yes, all of the transaction history from ILWU-FSC FCU online banking will carry over to ILWU Credit Union Online banking system.

Will I be able to export my account activity into Quicken?

Yes, you can export the transaction history of any account by selecting that account on the home page and using the “export” drop down on the right hand side of the orange account summary bar. You can export your transaction history as a Microsoft.xls, Microsoft.csv, Microsoft.ofx or Quicken.qbo file.

Does ILWU Credit Union offer electronic statements (eStatements)?

Yes, once you’ve enrolled in ILWU Credit Union online banking you will be able to enroll to receive eStatements. Just select the address change tab under the transactions menu and update your statement preference to enroll. You will receive your first eStatement at the end of the month when you enroll. For example, if you enroll for eStatements on February 1, 2016 you will receive your first eStatement in the first week of March with your February account activity.

When your eStatement is ready you will receive an e-mail from ILWU Credit Union asking you to log into online banking and view your statement.

None of your statement history from ILWU-FSC FCU will be posted online. Once you enroll for eStatements you will build 24 months of statement history from the month that you enrolled for eStatements.

When is the last day that I can use ILWU-FSC FCU Online Bill Pay?

Due to the merger the last day that you will be able to access the ILWU-FSC FCU online bill payment is Friday, January 29, 2016. All bill payments scheduled through January 29, 2016 will be processed and clear your ILWU Credit Union account.

On Monday, February 1, 2016 you will need to re-enroll in ILWU Credit Union online Bill Payment. Click here for more information on Bill Payment and to enroll. Once on the bill payment page you can click on the link at the bottom of the page to enroll.

You can also enroll in online bill payment in online banking by selecting the “Bill Payment” tab in the “Transactions” drop down menu. Once on the “Bill Payment” page click on the advanced drop down and select “Visit Bill Pay Site” to be taken to the enrollment page.

Will my payees and scheduled bill payments automatically convert to ILWU Credit Union?

Yes, however you will still need to enroll in ILWU Credit Union Online Bill Payment on February 1, 2016 to set up new payees and monitor your transactions going forward.

ILWU Credit Union Online Bill Payment uses a “Good Funds” model which means the funds are withdrawn from your account the day that you schedule the payment. If you are scheduling a future or recurring payment the system will tell you the date the funds will be withdrawn from your account depending on whether the payment is processed electronically or sent by mail.