COVID-19 Update & Resources
As we continue to monitor the spread of the Coronavirus (COVID-19) very closely, ILWU Credit Union is doing everything possible to keep our employees and our members safe. We are observing and following guidelines from the Centers for Disease Control (CDC), including taking measures to reduce the threat of COVID-19 exposure to employees and members.
Branch Closures and Reduced Hours
Due to the pandemic and to help protect our members and staff, the Long Beach Branch is open by appointment only for specific transactions. Please schedule an appointment and follow the guidelines in place. Our office located at BALMA (Bay Area Longshoremen's Memorial Association) in San Francisco remains closed.
Our Wilmington, San Pedro and Oakland Branches are open (Monday-Friday from 8:00 am to 4:00 pm) to assist you with essential teller transactions. Please view teller availability and limitations. If you must visit a branch, please adhere to the social distancing requirements. We apologize for the inconvenience of the branch closures/reduced hours and appreciate your understanding as we try to get through this situation together.
Call Center Hours Extended
The Call Center will be available: Monday - Friday from 8:00 am 6:00 pm. Due to staff limitations, you may experience longer than normal wait times. Hopefully, the extended hours will help, but we ask that you please be patient and respectful with our staff. They are doing everything they can to assist you.
Access Your Accounts
Please remember that we have free Online and Mobile Banking services that you can use if you are unable to go to a branch. You can pay bills, check balances, place stop payments, make loan payments, transfer money and even deposit checks with Mobile Check Deposit available on our free Mobile app. For your personal well-being and safety, we encourage you to use our digital channels or contact our Call Center to transact with the Credit Union during this time of heightened health concerns. If you need cash, you have access to more than 30,000 FREE CO-OP ATMs nationwide.
Pandemic Member Assistance Program
If you need financial assistance due to loss of work as a result of COVID-19, we want to help. ILWU Credit Union has implemented a Pandemic Member Assistance Program designed to help members who have been financially impacted by COVID-19. Whether your individual situation calls for deferring a mortgage or consumer loan payment, waiving a fee, or getting a loan, our team is here to assist you. We also have an emergency relief loan available for members who are not working due to COVID-19 and need critical cash. Members can apply for a Crisis Recovery Loan to assist with rent, utility payments, food, or other daily essentials.
ILWU Credit Union is committed to serving you and your families during this pandemic. ILWU Credit Union has a business continuity plan to ensure you will have uninterrupted access to your accounts and services. As circumstances continue to develop, our top priority is acting in the best interests of our Members, team and the communities we serve. Our website and social media channels are the best places to find the most current information, including any changes or service interruptions that may affect Members.We hope you and your family remain safe and healthy. Thank you for your valued Membership.
BEWARE OF SCAMS
- Beware of criminals pretending to be WHO
- Coronavirus: Scammers follow the headlines
- Avoid Coronavirus Scams (FTC)
Credit Union Notices
- Message from the President/CEO, Ralph Ruiz
- Teller Availability and Limited Services
- Social Distancing Requirements at Branch Locations