Important Message from President/CEO, Ralph Ruiz
With the COVID-19 pandemic rapidly evolving, I want to assure you that the safety of our members, our staff and your funds remain our utmost priority. As we maintain operations, ILWU Credit Union is following guidelines from the Centers for Disease Control (CDC), including taking measures to reduce the threat of COVID-19 exposure to employees and members. And, rest assured, your money is safe, insured and accessible. Your deposits are federally insured by the National Credit Union Administration (NCUA), up to $250,000 and an additional $250,000 for IRAs.
To help protect our members and staff, some of our offices are temporarily closed until further notice. The Wilmington and Oakland Branches will remain open and available to assist with essential teller transactions only. However, to meet the social distancing guidelines required by the CDC, we can only have one teller available at a time. We realize this will extend wait times and we apologize for the inconvenience.
I ask that you be patient with our staff, as we are doing everything possible to continue to serve you during these unprecedented times, while keeping everyone safe and healthy.
For your personal well-being and safety, we encourage you to use our Online and Mobile Banking services or contact our Call Center to conduct transactions with the Credit Union. Our Call Center is available to serve you during normal business hours. If you need cash, you have access to more than 30,000 FREE CO-OP ATMs nationwide.
If you need financial assistance due to loss of work as a result of COVID-19, we want to help. ILWU Credit Union has implemented a Pandemic Member Assistance Program designed to help members who have been financially impacted by COVID-19. Whether your individual situation calls for deferring a mortgage or consumer loan payment, waiving a fee, or getting a loan, our team is here to assist you. We also have an emergency relief loan available for members who are not working due to COVID-19 and need critical cash. Members can apply for a Crisis Recovery Loan to assist with rent, utility payments, food, or other daily essentials.
If you have questions or need financial assistance because you have been financially impacted by COVID-19, please contact us at 866.445.9828. To keep updated on the latest developments, please visit www.ilwucu.org/covid19.
I thank you for your patience and understanding as we get through this crisis together. We hope you and your family remain safe and healthy.
In Solidarity,Ralph Ruiz
President/CEO
ILWU Credit Union